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Frequently Asked Questions

You have questions…

We’ve got answers! It is important for us, "Les Fantaisies de Lou-An", that consumers are able to shop with confidence and peace of mind. That is why, we will try and answer frequently asked questions (FAQ). If you have questions but are not able to find answers in this section, do not hesitate to communicate with us. We will be glad to answer all of your questions. If it is a question that concerns others we will gladly add it to our FAQ list.

Who we are?

Les Fantaisies de Lou-An was founded in October of 1995. We sell lingerie items, erotic accessories, lotions and adult films to individuals and wholesalers. Since June 1998, we have been offering our products through our frequently maintained web site. From the beginning, we have been successfully presenting private and public lingerie shows demonstrating our fine and erotic lingerie collections. Our presentations are located in the Montreal and the surrounding regions.

Do we have a store?

We do not have a store. We have offices and a warehouse. You can come and visit us in our offices, Monday to Friday from 10:00 AM and 7:00 PM. For demonstration purposes and private questions that you need answered, it is preferable that you fix up an appointment before coming to our offices to insure certain privacy. We’ll show you the products that you would like to see. We have a vast collection of lingerie, erotic accessories, lotions and films. It is also possible for you to try on lingerie, examine accessories and see their functionalities before you buy. You may also consult our huge catalogues from different manufacturers and order items that we do not have in inventory.

Why do we not have a store?

Les Fantaisies de Lou-An is a distributor that sells to the public and enterprises. For us, it is a very discrete way to serve our clients. No one knows what you are inquiring about when you are in an enclosed office. Your privacy is important to us. No need to be ashamed or embarrassed to enter an erotic lingerie store. By offering our services in closed offices, you also profit from very competitive prices that are offered in store.

Where are we located?

We are located at 1900 Thimens, suite 200 in the city of St-Laurent, Qc, Canada, H4R 2K2. Our telephone is (514) 497-0545 and fax number is (514) 737-6467. If you are not sure how to get to our offices, please call us and we’ll explain the best way for you to get here.

Our parades and shows?

Our reputation is well established in presenting private and public lingerie shows. Whether it is for a night of public gathering amongst friends or an office party where you need to present and entertain your clients (bar, restaurant, discothèque, brasserie, pool parties, etc…) our shows will assure you fun and successful environment. Our models are always chosen depending on the age of our spectators. We organize our shows very carefully to fully satisfy our clients. Example: if our spectators are 20 to 30 years old, we will not be presenting the same items as we would if our spectators were 50 to 60 years old. If you would like to know about our price range, please contact us.

Who much do our shows cost?

A presentation of a show in your residence will cost a minimum of $50.00 + taxes. This includes the animation, presentation of around one hundred clothing items, erotic accessories and lotions. The presentation will last from 2 to 4 hours. Our mannequins are available for $60.00/person. The organizer of the show will receive a gift certificate equal to 10 % of the sales. We suggest that you reserve at least three weeks in advance. You need more information on this subject? Please contact us.

What are the shipping and handling costs?

Our shipping and handling is calculated and depends on the total amount of items that you purchase. Whether you are situated in Montreal, Quebec, Canada, United-States or even Europe, our Shipping and handling cost will always be the same. For locations that are far, the prices are the same plus extra charge, which we will inform you through email. All our packages are delivered with Canada Post, Express post or accelerated post. If you are not present at your delivery address at the time of delivery, the postman will live you a piece of paper indicating that you can pick up your package at your convenience. You may pick up your package at your post office within ten working days. If you are situated over-seas, your package will be delivered by airplane. Here are our delivery prices:

Up to $25.00 $ 7.95
$25.01 to $50.00 $ 9.95
$50.01 to $100.00 $ 10.95
$100.01 to $200.00 $13.95
$200.00 and up $15.95

Cash on delivery (COD)

This service is only applicable in Canada. The delivery is made through Canada Post. There will be an extra collecting charge of $6.00 + taxes that will be added to the final total amount. All you need to do is take note of the item that you would like to purchase (code, description, color, size, and quantity) and contact us through telephone at (514) 497-0545, by fax at (514) 737-6467 or by email at . It is important not to forget and indicate your name, address, telephone and email address. An email confirmation will be sent to you, indicating the total amount of your purchase and an approximate delivery date.

Delivery delay?

The delivery delay is dependant from one item to the other. If we have the item in our inventory, your order will be shipped on the same day or the day after. If we need to order the item from our manufacturers, the delay can be 5 days to 3 weeks. If delivery is more than 3 weeks, we will immediately advise you through email.

Credit card payment?

When you are ordering online, your credit card is not charged immediately. You will only be charged when your item is being delivered. If your order is being withheld for several weeks and surpasses $100.00, then you will be charged. This will help us not to order items when credit card information is not correct. Example: invalid credit card number or credit card refused.

Delivery costs for items in waiting?

You have made an order of multiple items and we do not have them all in our inventory. If you wish, we can immediately ship out items that are already available in our inventory. The rest, we will make a second shipment without any additional fees whatsoever. We feel that you should not pay for inconveniences that are out of our control.

Discreet packages?

All of our packages are sent in a very discreet manner. There are no logos or embarrassing images printed out on the packages. Shipments are made in boxes and envelopes that are anonymous. You will only see the Post Canada postage sticker indicating our return address, your name and delivery address.

Return policy?

You have ordered an article and would like to return it? Before you return any items, you must contact us first. All items are very carefully examined before even they are shipped out to you. Returns of lingerie that are damaged will not be accepted. If on the other hand, the size of the lingerie does not fit you, you may return it. The return and shipping cost, you will have to take care of. When returning an item, we would suggest that you insure it, since we will not be held responsible for lost items. If we do not receive the item, we will not be able to refund you (shipping and handling costs will not be refunded). Please note that there are some articles that you may not return. All lingerie can be refunded except g-strings and underwear. All tags must remain attached to the clothing and must be in perfect condition. Films can only be returned if they are in their original box and not opened. Erotic accessories are not refundable.

Product guarantee?

All erotic accessories are guaranteed by the fabricants and the manufacturers for at least 30 days. It is very important that you fill out the guarantee form and return it to the manufacturers as soon as possible. Unfortunately, we are not authorized to accept any erotic accessories; you must send it to the manufacturers.

Size chart?

It is very unfortunate when you shop and order from the Internet or from a catalog, not to know if a clothing item or even shoes will fit you. This is why we have thought of presenting you different size charts that may help you decide your perfect fit. These charts are from different manufacturers. Why so many and how do they work? Well, every manufacturer has it’s own size chart. They can be easily decoded. The letters of the alphanumeric code of an item, represent the manufacturer’s code. Example: The code DA901 is an item from the DArling manufacturer. You can easily trace the chart for a specific manufacturer and know the size that best fits you.

Coquette International: Code CO

Darling Body Fashion: Code DA
Shirley of Hollywood: Code SH
XTC Leather and lace: Code XTC
Femme fétiche: Code FF
Escanté: Code ES
Hey Baby: Code HB
Dreamgirl: Code DG
Faris: Code FA
Fantasy: Code FAN
Zakk: Code ZA
Allure: Code AL

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